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Adobe Connect FAQ

What is Adobe Connect?

Adobe Connect is a program that allows live, online meetings for anyone that has an internet connection and the appropriate software installed. The number of participants in the room can vary from two to several hundred.

Particularly, Adobe Connect is useful for conducting virtual classes, allowing group collaborations, sharing documents, files, presentations, live or recorded videos, audio, and user text chats right from the computer. For more information, click here.

Can anyone use Adobe Connect?

Adobe Connect is available to the faculty, staff, and students of Johns Hopkins University and Johns Hopkins Medicine.  Guests may be able to log into a meeting, but only at the Host’s discretion.

Can I use Adobe Connect at APL?

Yes, however you need to be aware of the additional network security.

Adobe Connect will work at the Kossiakoff Center and Gibson Library on the JHU wired network. Adobe Connect will also work on the Hopkins@APL wireless network. All other APL networks will most likely not work due to network security.

How do I log in to Adobe Connect?

From the Adobe Connect homepage, click the Sign In button and enter your JHED ID and Password to log on.

What if I forgot my password?

If you do not know the password for your JHED ID, you can reset your password . Note that resetting your password applies to any application that requires your JHED ID and password, not just the Adobe Connect log-in.

How do I create a meeting room?

To create a meeting room, follow the instructions in Create a Meeting Room.

Can I re-use the same meeting room?

Yes, once you create a meeting room, you can use it as many times as you like. It will be available at the assigned URL until you choose to delete it.

What are the possible roles in an Adobe Connect meeting?

There are three main roles you can have in a meeting: Meeting Host, Presenter, Participant.

Meeting Host 
The Host can perform the following tasks:

    • Set up meetings, invite guests, approve guests, put rooms on hold or end them
    • Add or edit layouts
    • Promote and demote attendees
    • Switch to preparing mode to create or edit layouts for a different presentation-
    • Show slides and content, share screens, broadcast audio and video, and change the meeting room properties
    • Control participant audio and video broadcast
    • Record the meeting room

The Presenter can perform the following tasks:

    • Show slides and content, and share screens
    • Chat, answer questions, and broadcast live audio and video

The Participant can perform the following tasks:

    • View and participate in a meeting
    • View the content being shown, hear and see the presenter’s audio and video broadcast, use text chat, take polls, and download files
    • If given permission, broadcast their own audio and video
    • If given permission, control specific Pods where access has been granted

How do I obtain Meeting Host privileges?

Anyone logging in via the Sign In button on the Adobe Connect home page will automatically have Meeting Host privileges and capabilities.

What are the system/software requirements to use Adobe Connect?


    • Windows
    • Macintosh
    • Linux

Adobe Connect meetings will not run on a Windows 64 bit OS desktop as Flash does not have 64 bit support. If the client is using a 64 bit browser then they will not be able to participate in a meeting.

However, you can run a 32 bit browser in the 64 bit environment and then use the Flash Player with that browser. Same would go for the Connect Add-in as it would be loaded into the 32 bit browser as well.

To see if you have all of the Adobe add-ins, check the Connect Downloads page for more information and resources.

Is there a limit on how many people can attend a meeting?

There is no limit for a meeting, however Johns Hopkins is currently licensed for 500 simultaneous or concurrent users of the Adobe Connect server.  Therefore, we can support two meetings of 250 users running at the same time, or five meetings of 100 users, and so on.  Once there are 500 users on the Adobe Connect server, no additional users will be able to join a current meeting.

Is there a limit on how much I can upload to Adobe Connect?

The maximum size of a file that can be uploaded into Adobe Connect is 100 megabytes. Any files greater than 100 megabytes that are uploaded may fail during the upload process.

Can our group reserve or guarantee some number of concurrent users for our meeting?

Adobe Connect does not provide an ability to control how many users are allocated to a meeting, so there is no way to reserve or guarantee.

How much does it cost to use Adobe Connect?

There is currently no cost to students, faculty, and staff affiliated with Johns Hopkins to use Adobe Connect with its current capacity of 500 concurrent users.  As usage increases, we may pursue a funding model that will evenly distribute the costs of providing this service, which would go into effect in a subsequent year.  If there are groups within the institution who expect to bring significant additional user load, we will explore additional fees to help expand the concurrent user capacity of the service.

Who do I contact for help?

For assistance with Adobe Connect, please contact the Adobe Connect support team.

Can I record a meeting in Adobe Connect?

Yes, Adobe Connect meetings can be recorded and saved for playback. Since Adobe Connect records the events rather than just static screenshots, participants or those unable to attend the meeting can play the recording in whatever size they would like and use some of the interactive features that a typical participant would have been able to manipulate.

How long will archives (recordings) of my meetings be maintained?

As with other content within Adobe Connect, archives will be maintained for a period of at least two years.  After two years, if a recording has not been accessed or modified within the prior two years, then it will be removed from the system.

Can I download archives (recordings) of my meetings and publish them elsewhere (e.g. on my own web server) or distribute them for offline viewing?

Yes, Adobe Connect meetings can be recorded and shared with people who do not have access to the Adobe Connect server. To do this, you must create an offline version of the recording, which is saved as a single FLV file. Once you have finished creating the FLV file, you can use any internet browser to navigate to the location of your file.

Can I watch an archived (recorded) meeting on my iPod?

No. You will not be able to watch recorded meetings on any media device other than the computer because of the formatting of the saved recording.

Can a non-JH colleague join a meeting?

Yes, anyone (JH affiliated or not) can join a meeting that is configured to accept guests as participants. This configuration is at the meeting hosts discretion, hosts have 3 options when configuring the meeting (ones with stars following allow guests):

    1. “Only registered users may enter the room (guest access is blocked)”
    2. “Only registered users and accepted guests may enter the room” (star)
    3. “Anyone who has the URL for the meeting can enter the room” (star)

In addition to these three settings, hosts may optionally setup and require a passcode, which both registered and guest participants would need to enter before gaining access to a room.

Does JH have Audio Conference Bridge capabilities?

With Adobe Connect 8, you are able to integrate a conference number into a meeting room. See Audio Conference Options.

If you do not wish to use the built in telephone integration, then there are several alternatives (or workarounds).  One which we have used successfully in the past is a device that can route telephone audio to the microphone-in on a computer. For example, the Personal Call Logger:

A more advanced version of a telephone tap device is the THAT-1/THAT-2

See Using the THAT-2 Device to Broadcast Phone Audio via VoIP

What if I am having Audio Trouble?

Follow the tips and tricks in Using Audio and Audio Troubleshooting.

How can I get a transcript of my Chat pod?

If you are the Meeting Host, you can select the Chat pod options (gear icon) > Email Chat History.

The Chat pod has a buffer of 250 lines, so it will only store the most recent 250 lines of chat.