Blackboard Known Issues

Resolved.

Users are Unable to reorder Assignment content items.

1. Add the assignment to a content folder.
2. Move it to that ANOTHER content folder.
3. Move it back to the ORIGINAL content folder where you really want it.

This then adds the position information that will let you re-order correctly.

Resolved.

Note: Firefox 23 or later now enables mixed content blocking by default.

• MS Internet Explorer mixed-content warning – http://msdn.microsoft.com/en-us/library/ee264315(v=vs.85).aspx
• Google Chrome insecure content warning – http://support.google.com/chrome/bin/answer.py?hl=en&answer=1342714
• Firefox 23 or later now enables mixed content blocking by default – https://developer.mozilla.org/en-US/docs/Security/MixedContent

1. Launch System Preferences from the Apple menu
2. Click on General
3. Look for ‘Show scroll bars’ and select the option next to ‘Always’

A PDF file containing one or more periods in the file name (in addition to the file extension). For example, This.Is.A.Test.pdf. The PDF file is uploaded to Learn as a File content item. When the file is opened in Firefox, the PDF does not use the entire frame available. Only a small amount of the vertical space available is used to display the file.

• Set PDFs to open in a new window.
• Or rename PDF to not have extra periods in File Name (in addition to the file extension), e.g, This_Is_A_Test.pdf

If you try to submit, it seems nothing happens. If you wait long enough, Blackboard will return “Failed to submit Assignment”.

1) install Adobe Acrobat Reader

Get Adobe Acrobat Reader: http://get.adobe.com/reader/

2) download the PDF first, then view it

You would want to enable Download PDF files instead of automatically opening them in Browser.

More details at Troubleshooting Opening, Viewing, or Printing Adobe Acrobat PDF Files

https://support.google.com/accounts/answer/9098093 – clear cache & cookies

https://support.panopto.com/s/article/How-to-Enable-Third-Party-Cookies-in-Supported-Browsers > 5. Enable Third Party Cookies in Safari

2/3/2021 Resolved with Safari 14.0.3 on macOS Mojave (10.14)

6/2/2021, we’ve put in a fix to the login process so you can view Panopto videos.

More at: https://uis.jhu.edu/2021/06/04/chrome-edge-91-and-panopto-videos-in-blackboard/

We’re getting reports of odd behavior when you try to drag and drop a content item when it causes the browser to scroll.

Users are Unable to reorder Assignment content items.

1. Add the assignment to a content folder.
2. Move it to that ANOTHER content folder.
3. Move it back to the ORIGINAL content folder where you really want it.

This then adds the position information that will let you re-order correctly.

Resolved.

Post-upgrade to Blackboard Learn 3900, we learned that the older E-Reserves Building Block integration no longer worked. If your course uses the older integration, you now see an error “Unable to compile class for JSP”.

Example: If you typed in “colour” – under US English this would be misspelled
If you looked at the HTML code view, it would show something like:

<span>colour</span>

While visually you wouldn’t see it, where it becomes problematic is the Wiki tool – where you have a certain max character count. All the extra <span> … </span> tags are counted in the character count.

12/28/2021 Resolved with upgrade to 3900.

When editing a Discussion or Content Item that already has a Math Editor equation, if another equation is added, it appears only as text.

1. you can ignore the error as the emails will actually get sent
2. if possible, send email to a smaller group

https://support.office.com/en-us/article/Use-Clutter-to-sort-low-priority-messages-in-Outlook-2016-for-Windows-7b50c5db-7704-4e55-8a1b-dfc7bf1eafa0

1. Use Firefox (v.21 or later)
2. If using Safari, turn Screen Reader Mode on – you will be able to then scroll
3. Upgrade Chrome (v.27 or later)
4. Also see the issue under Browser “Mac – The scrollbars in OS X Mountain Lion and Lion are hidden until activated by use.”

When clicking Submit on editing a group it will result in the discussion board forum name reverting to the group name. There is no warning message that the discussion board forum name will be changed.

To avoid: Edit/Manage Groups from the Groups page, not from within the Group.

This could be unintended if the instructor requires sequential viewing of the Learning Module.

Example: in My Blackboard > Updates

Example: in What’s New module

Unfortunately, the tool pad doesn’t stay “expanded” between sessions, so you’d have to re-expand the tool pad each time you get back into Blackboard.

Workaround:

1. Scroll down to the bottom of the page and select Show All
2. Use the browser find feature (Control-F on Windows, cmd-F on Macintosh) to search for the desired module

12/28/2021: Resolved with upgrade to 3900.

After our Winter upgrade to Q4 2019, we learned that the Term Expand/Collapse is not persisting in the My Courses Plus module. This means if you expand Term SP21, and come back in another session, you will find Term SP21 collapsed once more. And any terms expanded prior to our upgrade, will stay expanded.

02/18/2021: JHU has updated the My Courses Plus module; this should persist the Term Expand/Collapse.

• Discussion Board: Unread message – shows incorrect count
• Discussion Board: Unread message – sometimes see two entries

Also can see incorrect counts for Blogs/Wikis even though the tools are not used in the course.

In the meantime, the Notifications Dashboard within Blackboard should be correct.

The last run date for these specific reports shows the time it was run in another course.