Blackboard Known Issues - Resolved

We are using this page to highlight some of the known issues with the current version of Blackboard.

Announcements
Assessments
Browser
Calendar
Chat/Virtual Classroom
Content
Discussion Board
Editor (also known as Content Editor)
Email
Grade Center
Learning Modules
My Institution Modules
Notifications
Self and Peer Assessment
Wikis

Announcements

Issue
Workaround

Assessments

Issue	Test Images not Visible when Viewing Test Results via My Grades. When students view their results for a test with embedded images via the My Grades tool, the images do not appear.
Workaround	Blackboard is aware of the issue and is working on a patch. Resolved July 3, 2014.

Assignments

Issue
Workaround

Browser

Issue

The Java Update 7u51, issued by Oracle on January 14, 2014, contains security requirements which require changes to Blackboard Learn to accommodate. With Java Update 7u51 installed, the following functions in Blackboard Learn will not work:

Upload multiple files within Content Collection
Chat/Virtual Classroom

Workaround

Blackboard is aware of the issue and is working on patches.

Use the single file upload function (for uploading files)
Roll back to a previous version of the client-side Java
If you cannot roll back, you can try setting the Java security from HIGH (default) to MEDIUM

Windows	Mac
Go to Control Panel > Programs > Java > Security tab Set slider to Medium Click OK	Go to Preferences > Java > Security tab Set slider to Medium Click OK

Resolved March 7, 2014.

Issue	Internet Explorer Security Update Causes IE11 to Crash when an Instructor Accesses a Blackboard Learn Course Microsoft recently released a security update for Internet Explorer 11 http://support.microsoft.com/kb/2909921 MS14-010: Cumulative security update for Internet Explorer: February 11, 2014 We’re now hearing from other Blackboard Institutions that with the most recent update, users are getting the error “Internet Explorer has stopped working” when they try to access Blackboard (9.1SP11 or later).
Workaround	We’ve been able to replicate the issue, and find that removing the security update KB2909921 will restore functionality. More information and steps to remove the security update can be found here. Note: Internet Explorer 11 is not a certified browser to use with our version of Blackboard (9.1SP13). Please refer to Supported Browsers and Operating Systems page. *Resolved April 24, 2014.*

Issue

Internet Explorer Security Update Causes IE11 to Crash when an Instructor Accesses a Blackboard Learn Course

Microsoft recently released a security update for Internet Explorer 11

http://support.microsoft.com/kb/2909921

MS14-010: Cumulative security update for Internet Explorer: February 11, 2014

We’re now hearing from other Blackboard Institutions that with the most recent update, users are getting the error “Internet Explorer has stopped working” when they try to access Blackboard (9.1SP11 or later).

Workaround

We’ve been able to replicate the issue, and find that removing the security update KB2909921 will restore functionality.

More information and steps to remove the security update can be found here.

Note: Internet Explorer 11 is not a certified browser to use with our version of Blackboard (9.1SP13). Please refer to Supported Browsers and Operating Systems page.

Resolved April 24, 2014.

Blogs

Issue	Discussion Board, Blogs/Journals and Wikis can have a zero (0) scored submission if an instructor accesses but does not grade a submission. This can also occur if an un-enrolled administrator accesses a submission.
Workaround	Clear the added zero (0) scored submission. *Resolved February 6, 2014.*

Calendar

Issue	Calendar color picker does not work if your courseid has a dot (.) in it. With the new calendar, we are supposed to be able to change the color for the courses that the calendar events belong to. However, that is not the case with JHU courses because they contain a dot (.) in them.
Workaround	*Resolved December 27, 2014.*

Issue

Calendar color picker does not work if your courseid has a dot (.) in it.

With the new calendar, we are supposed to be able to change the color for the courses that the calendar events belong to. However, that is not the case with JHU courses because they contain a dot (.) in them.

Workaround

Resolved December 27, 2014.

Issue	Calendar selection checkboxes do not persist if your courseid has a dot (.) in it. If you uncheck the box next to certain course calendars to remove their events from the calendar and then you log out and log back in, the system does not remember the calendars you unchecked.if you uncheck the box next to certain course calendars to remove their events from the calendar and then you log out and log back in, the system does not remember the calendars you uncheckedif you uncheck the box next to certain course calendars to remove their events from the calendar and then you log out and log back in, the system does not remember the calendars you unchecked
Workaround	*Resolved December 27, 2014.*

Issue

Calendar selection checkboxes do not persist if your courseid has a dot (.) in it.

If you uncheck the box next to certain course calendars to remove their events from the calendar and then you log out and log back in, the system does not remember the calendars you unchecked.if you uncheck the box next to certain course calendars to remove their events from the calendar and then you log out and log back in, the system does not remember the calendars you uncheckedif you uncheck the box next to certain course calendars to remove their events from the calendar and then you log out and log back in, the system does not remember the calendars you unchecked

Workaround

Resolved December 27, 2014.

Issue	Calendar widget does not display month correctly. Example, February 2014 has Feb 01 – 03 showing up on Wednesday – Friday (incorrect), and on Saturday – Monday (correct).
Workaround	It is a display issue. You can still select the date or manually type it into the field. *Resolved February 10, 2014.*

Chat/Virtual Classroom

Issue

Upload multiple files within Content Collection
Chat/Virtual Classroom

Workaround

Blackboard is aware of the issue and is working on patches.

Use the single file upload function (for uploading files)
Roll back to a previous version of the client-side Java
If you cannot roll back, you can try setting the Java security from HIGH (default) to MEDIUM

Windows	Mac
Go to Control Panel > Programs > Java > Security tab Set slider to Medium Click OK	Go to Preferences > Java > Security tab Set slider to Medium Click OK

Resolved March 7, 2014.

Content

Issue	Users Unable to Embed YouTube Videos Using YouTube Mashup or Video Everywhere (as of 4/20/2015) Users are unable to upload and embed YouTube videos using YouTube Mashup or Video Everywhere. The uploaded video can be found on youtube.com, but searching for it in the applicable building block returns videos directing users to https://youtube.com/devicesupport.
Workaround	Resolved August 22, 2015.

Issue

Users Unable to Embed YouTube Videos Using YouTube Mashup or Video Everywhere (as of 4/20/2015)

Users are unable to upload and embed YouTube videos using YouTube Mashup or Video Everywhere. The uploaded video can be found on youtube.com, but searching for it in the applicable building block returns videos directing users to https://youtube.com/devicesupport.

Workaround

Resolved August 22, 2015.

Discussion Board

Issue	Discussion Board, Blogs/Journals and Wikis can have a zero (0) scored submission if an instructor accesses but does not grade a submission. This can also occur if an un-enrolled administrator accesses a submission.
Workaround	Clear the added zero (0) scored submission. *Resolved February 6, 2014.*

Issue	Scrolling Down the Page does not Mark Discussion Board Messages as Read When in a discussion board there are enough posts so the user needs to scroll down to display them, the blue icon is not removed for the bottom posts, therefore leaving those posts in unread status.
Workaround	Blackboard is aware of the issue. You can click on the blue icon to mark a post as read. You can also select one or more individual posts, or “All” at the top of the page and then choose Message Actions: Read. Resolved May 23, 2015.

Issue

Scrolling Down the Page does not Mark Discussion Board Messages as Read

When in a discussion board there are enough posts so the user needs to scroll down to display them, the blue icon is not removed for the bottom posts, therefore leaving those posts in unread status.

Workaround

Blackboard is aware of the issue.

You can click on the blue icon to mark a post as read.
You can also select one or more individual posts, or “All” at the top of the page and then choose Message Actions: Read.

Resolved May 23, 2015.

Documentation/Help

Issue
Workaround

Editor (also known as Content Editor)

Issue
Workaround

Email

Issue
Workaround

Grade Center

Issue	Assignment: If an assignment filename has a hash symbol (#) in it, a user will encounter a 404 error when attempting to download submissions from the Grade Center. Note: the file never gets does get stored in Blackboard. Instructor can retrieve it Grade Center > Assignment File Download.
Workaround	While this has been resolved in the latest service pack (Dec 27, 2010), we still recommend only using letters, numbers, underscore and proper file extensions (e.g., doc) when naming files.

Groups

Issue
Workaround

Learning Modules

Issue
Workaround

My Institution Modules

Issue
Workaround

Notifications

Issue
Workaround

Privileges: General

Issue
Workaround

Self and Peer Assessment

Issue
Workaround

Wikis

Issue	Discussion Board, Blogs/Journals and Wikis can have a zero (0) scored submission if an instructor accesses but does not grade a submission. This can also occur if an un-enrolled administrator accesses a submission.
Workaround	Clear the added zero (0) scored submission. *Resolved February 6, 2014.*