Start of Term Tips for Students
How to login to Blackboard:
1. Go to https://blackboard.jhu.edu/
2. Click the Login using JHU Enterprise Authentication link
3. Enter your JHED ID (JHEDID@jh.edu) and Password
You should now be in the ‘My Institution’ page. Your courses will be listed in the ‘My Courses Plus’ module.
Need help finding your JHED ID?
Go to: https://my.jh.edu to locate your JHED ID, set/reset your password, etc.
Don’t see your course on Blackboard?
Use the ‘Check Support’ link in the ‘My Courses Plus’ module. You can check for typical issues that affect course access for the current term. If you have just enrolled in the course in SIS, it can take up to 24 hours before you will see the course in Blackboard.
Note that some courses require that you first complete an orientation in Blackboard. After you have completed orientation, it can take up to 24 hours for your courses to show up in Blackboard.
If you experience problems using Blackboard, it may be because you are using an unsupported browser or you do not have the most recent version of your browser. A common fix is to clear your browser’s cache and cookies for all time. You may be aware that Mozilla Firefox and Google Chrome, two of the most popular browsers, are on a ‘rapid release’ schedule, releasing updated versions of their browsers as often as every six weeks. This makes it difficult for programs such as Blackboard to keep up with all of the latest updates. For a complete list of currently supported browsers in Blackboard, please see the ‘Supported Browsers and Operating Systems‘ page.
- Internet Explorer 11 (IE11): IE11 will no longer be supported by JHU. Microsoft ended active development for Internet Explorer in January 2016. Over time, we have found more features of Learn no longer work properly with IE11 and Blackboard will not resolve issues specific to IE11. We recommend an alternate browser, e.g. Chrome, Edge, Firefox.
Need more help with Blackboard?
Blackboard support is provided by specific teams within each JHU school, please visit the contact info page to find your school’s support team contact information.