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For Tech Support for CTY Online Programs...
Please submit a tech support request at https://mycty.jhu.edu/online/support/ and email your instructor with as much detail as possible regarding the problem.
If you are a Nursing student...
Please submit a tech support request at https://nursing.jhu.edu/detailed-support-information
For others, please check: http://www.it.johnshopkins.edu/services/academictechnologies/coursemgmt.html