After a Salesforce implementation, the level of ongoing support and maintenance required depends on many factors such as the implementation’s complexity, the organization’s size, and the users’ specific needs. Ongoing support and maintenance may include:
- User Training: Providing ongoing training and support to users to ensure they are comfortable using the Salesforce platform and its features.
- System Updates: Regularly updating the Salesforce platform to ensure it remains secure and up to date with the latest features and enhancements.
- Data Management: Managing and maintaining data integrity within the Salesforce platform, including data cleansing, deduplication, and archiving.
- Customization and Configuration: Making changes to the Salesforce platform as needed to accommodate changes in business processes or requirements.
- Integration Support: Providing ongoing support for integrations with other systems and applications, including troubleshooting and resolving issues.
- Performance Monitoring: Monitoring the performance of the Salesforce platform and addressing any performance issues that arise.
- Security Management: Managing security settings and permissions within the Salesforce platform to ensure data security and compliance with regulations.
- User Support: Providing ongoing support to users, including troubleshooting issues, access requests, answering questions, and providing guidance on best practices.