Zoom Help

Still need help?

If you require technical assistance, you can reach Zoom at 888-799-9666 (option 2) for their 24/7 support. If the matter is less urgent, please fill out a Support Request. For other support needs, please visit Faculty and Staff Zoom Support by School/Division for the appropriate Johns Hopkins Zoom Support Team. Zoom’s “Support Hours” are 24 x 7, including public holidays, where agents or technical engineers are available for email or live support. For information on incidents and outages, please see the Zoom Service Status page.

Before the Meeting
  • Test your Audio and Video
  • Have the content you intend to share prepared ahead of time
  • Close applications that have pop ups
Hosting a Meeting
  • Mute your microphone if others are presenting/speaking
  • Use Gallery View for group/team meetings
  • Share your screen
  • Share specific applications to control displayed content
  • Use “New Share” to seamlessly transition between shared applications
  • Use the Annotation feature to grab and direct attention
Turn the Camera On
  • Position your webcam at eye level or higher – experiment for best angles
  • Use the gestures and mannerisms that you would typically use in person
  • Make eye contact – try to look at your webcam as often as possible