Zoom Help
Upcoming User Training Webinars
To help better familiarize the enterprise with Zoom and its features the vendor is hosting a webinar to train JH users. Please register with the information below:
Topic: Johns Hopkins University | Zoom User Training
When: November 13, 2019, 2:00 PM ET / 11:00 AM PT
Register in advance for November’s training.
When: December 11, 2019, 2:00 PM ET / 11:00 AM PT
Register in advance for December’s training.
After registering, you will be able to download a calendar reminder, which holds the information to join the webinar.
Previous Training:
In case you missed the previous webinar, or would like to review it, click the link here.
Getting Started for Faculty/Staff
Sign Up for a Zoom Pro-Level Account
How to Use Zoom’s Desktop Client
Zoom for Students
Still need help?
If you require technical assistance, you can reach Zoom at 888-799-9666 (option 2) for their 24/7 support. If the matter is less urgent, please fill out a Support Request. Please contact the Johns Hopkins Zoom Support Team at zoom@jhu.edu for other support needs. Zoom “Support Hours” are 24 x 7, including Public Holidays, where agents or technical engineers are available for email or live support. For information on incidents and outages, please see the Zoom Service Status page.
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- Test your Audio and Video
- Have the content you intend to share prepared ahead of time
- Close applications that have pop ups
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- Mute your microphone if others are presenting/speaking
- Use Gallery View for group/team meetings
- Share your screen
- Share specific applications to control displayed content
- Use “New Share” to seamlessly transition between shared applications
- Use the Annotation feature to grab and direct attention
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- Position your webcam at eye level or higher – experiment for best angles
- Use the gestures and mannerisms that you would typically use in person
- Make eye contact – try to look at your webcam as often as possible
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