VoiceThread Known Issues

Authentication Issues

VoiceThread Account Verification

  • You get a screen stating “You already have a VoiceThread account under the email address email@jhu.edu.”

account verification

Note: the VoiceThread password is NOT your JHED password; you will need to reset the local password used by VoiceThread.

1. From the verification page, click on the link that says “Reset“. This will take you to the password-reset page.

2. Enter the email address to have the password-reset email sent.

Note: email must be deliverable.

3. Check your email; you should receive something like:

Reset your VoiceThread password email

Note: If you do not receive the email to reset password, check your SPAM/JUNK mail folder.

4. Follow the link to the VoiceThread – Password Reset screen and change your local password.

VoiceThread - Password Reset

5. Once you’ve changed the password, clear your Browser cookies and quit Browser windows.

6. Relaunch Browser, go back to the VoiceThread link again.

7. Enter the new local password on the Account Verification page.

If you have trouble merging accounts, please contact voicethread@jhu.edu and tell us the existing email and your new account.

Browser Issues

VoiceThread is supported in full in:

  • Google Chrome
  • Mozilla Firefox

VoiceThreads can be opened and viewed, but audio and video cannot be recorded in the following browsers. As these browsers evolve to support HTML5, this may change.

  • Safari
  • Microsoft Edge

Internet Explorer does not support HTML5 and therefore cannot be used with VoiceThread.

For the best possible experience, your web browser should be fully up to date, but at minimum no more than two versions behind.

Troubleshooting