SEAM Guest Account

For users without a JHED ID, a Guest Account must be created to in order to log in to the SEAM website and submit a support request.

Important: If you already have a guest account as an Authorized User for SIS, you can use that account to log in to the SEAM website, you do not need to create another account.

How to Set Up a Guest Account

Setup instructions will differ depending on the type of email address you use to set up your account.

With a Google or Microsoft Email Address

This one-time process will lead you through creating a guest account and logging in to the SEAM website for the first time using your existing Google or Microsoft email address.

  1. Go to the SEAM website and click on the link: “Don’t have an account? Click here to create one.”

    SEAM Login page

  2. Fill out the form, then click the Submit button.

    Create an Account form

  3. You should receive an email with further instructions. Open the email and click on the link to finish setting up your account.

    account is ready

  4. If you are presented with the Johns Hopkins sign-in page, enter the email address you used to set up your account and click Next.

    Johns Hopkins sign-in page

  5. Next, you’ll be prompted to sign in to the email account you used to set up your guest account.

    • Google accounts – enter your email address and click Next, then enter your email password and click Next.
      Google account sign-in: enter your email address Google account sign-in: enter your password
    • Microsoft accounts – enter your Microsoft account password and click Next.
      Microsoft account sign-in: enter your password

    You may be prompted to verify your identify. Follow the instructions.

  6. Review permissions for Johns Hopkins and click Accept.

    Review permissions Just a moment. Hang tight while we give you access to Johns Hopkins.

  7. After you’ve signed in to your email account, you’ll be redirected to the Johns Hopkins sign-in page. Enter the email address you used to set up your guest account. After clicking Next, you’ll see a message “Taking you to your organization’s sign-in page…” redirecting you to authenticate with your email credentials.

    Johns Hopkins sign-in: enter your email address Taking you to your organization's sign-in page

  8. You are now logged into the SEAM website and are able to submit a request for support!

With Any Other Type of Email Address

If you have an email account other than a Google or Microsoft account, this one-time process will lead you through the steps to create a guest account with your existing email address that you can then use to log in to the SEAM website.

  1. Go to the SEAM website and click on the link: “Don’t have an account? Click here to create one.”

    SEAM Login page

  2. Fill out the form, then click the Submit button.

    Create an Account form

  3. You should receive an email with further instructions. Open the email and click on the link to finish setting up your account.

    account is ready

  4. Now you will create a Microsoft account using your email address. Click Next.

    On the Create Account screen, click Next to create a Microsoft account using the email address displayed.

    Create a password: You’ll be prompted to create a password for this Microsoft account. Remember this password! This is the password you will use to log in to the SEAM website along with your email address.

    Create account Create a password

  5. Enter a few more pieces of information for your Microsoft account. Click Next.

    Create account: more info

  6. Verify your email address.

    Look for an email from Microsoft Account Team, with the subject line: Verify your email address.

    Example email for verifying email address

    Copy the security code from the email. Go back to the Verify email / log in page and enter the code. Click Next.

    Verify email: enter the code

  7. Solve the security puzzle to prove you are not a robot.

    Click Next to solve the security code puzzle Verification complete

  8. You may be asked to verify that your security info is still accurate.

    Is your security info still accurate?

  9. Almost done! Review permissions for Johns Hopkins and click Accept.

    Review permissins Just a moment. Hang tight while we give you access to Johns Hopkins.

    Finally your Microsoft account has been created and you are ready to log in to the SEAM Website!

  10. Now you will be redirected over to log in with your newly set up Microsoft account.

    On the Johns Hopkins sign-in page, enter the email address you used to set up your account and click the Next button. If asked, enter the password you used to set up your Microsoft account.

    Johns Hopkins sign-in: enter your email address

  11. You are now logged into the SEAM website and are able to submit a request for support!