Distributions using JH Email Domain

The Johns Hopkins Qualtrics enterprise has pre-configured email domains that can be used for survey distribution. This allows emails from Qualtrics to be recognized as “safe” when received at Hopkins email addresses. Qualtrics support documentation on Email Distribution.

Survey Distribution using your JHED ID and JH Email Domain:

  1. Once ready, navigate to the Distributions section of your survey
  2. Survey distribution

  3. Click Emails > Compose Email
  4. Configure the distribution to your liking. The From: section should use the following:
    • From Address – JHEDID@mail500.jh.edu
    • From Name – Your name (who the survey should appear to be coming from)
    • Reply-to Email – Email address which replies should be sent to

    Please Note: The default address for Qualtrics distributions is no-reply-qualtrics@mail500.jh.edu. Distributions can be sent using this email address, but it is recommended to use JHEDID@mail500.jh.edu.
    Distribution using JH mail domain

  5. Once the distribution has been sent, the message received will be delivered by the From Address you configured above (JHEDID@mail500.jh.edu). Replies to the distribution will be sent to the Reply-To Email specified.

Johns Hopkins Authentication Survey Configuration

Adding Johns Hopkins Single Sign On (SSO) authentication is a great way to add a layer of security and restriction to your surveys. Anyone without JHED credentials will NOT be able to access your survey. Learn more about Qualtrics Authenticators. Below you will find steps to configure the JH SSO authenticator on your survey(s).


  1. Once your survey has been created, navigate to the Survey flow tab on the left side of the screen.
  2. Survey flow menu item

  3. From the Survey flow screen, select Add a New Element Here and then Authenticator from the list of available options.
  4. Add a new element survey flow option Authenticator survey flow selection

  5. Configure the Branch on Successful Authentication screen as follows:
    • Authentication Type: SSO
    • Associate Respondent With Panel: Unselected
    • Capture respondent identifying info: Selected – this will allow you to capture pre-populated, identifying information when the user authenticates, such as JHED ID, name, department, etc. See below for a list of fields available.
    • SSO Type: Shibboleth
    • Connection: JH SAML SSO

    Authenticator configuration

  6. Click Apply at the bottom right of the screen to apply your SSO configuration.

Please Note: You will likely need to move your Authentication block in the survey flow, dependent on when and where you are expecting authentication. To require authentication prior to the start of the survey, configure the survey flow as follows (below). You can drag and drop the different blocks of the survey using the Move button.
Authenticator and question block configuration order

Available Identifying Information fields from SSO (Embedded Data)

Field SSO Attribute
Email mail
Preferred First Name urn:oid:
Last Name sn
Hopkins ID urn:oid:
Division urn:oid:
Entity (e.g. Johns Hopkins University) urn:oid:
Department department

Authenticator Options

Qualtrics has a number of authenticator options available for customization. Users can adjust the maximum number of authentication attempts, authentication prompt text, error text, and more. Please refer to Qualtrics Authenticator Options for more details on how to adjust these settings.

Support and Help

Vendor Support

With a Qualtrics account in the JH enterprise license, you can contact Qualtrics directly for support with their product. This would include technical assistance with the system, survey platform, and questions around features and other functionality.

To get in contact with their support team, please navigate to https://www.qualtrics.com/support/.

Note: In order to contact their support team, you must be logged into your Qualtrics account. Below are steps to contact support from within your Qualtrics account:

  1. Login into your Qualtrics account at jh.qualtrics.com
  2. Click the Help icon in the top right corner.
  3. Help icon

    • To visit their support site which features how-to articles, training, and support guides, please select Support Site
    • To get in touch with their technical support team, please select Contact Support
    • Support site and contact support help options

    • If prompted to sign in when attempting to Contact Support, use the Sign in with SSO option for JHED-based user accounts and enter jh for the Organization ID. Otherwise, enter your Qualtrics username and password
    • Sign in with SSOCompany Organization ID

  4. Once logged in, you will be able to select the nature of your support request, which area of the Qualtrics product you are referencing, and then a contact method (chat, email, or phone).

JH Qualtrics Administrators

The JH Qualtrics enterprise consists of both primary or “brand” administrators as well as divisional administrators, who manage their users within a Qualtrics division under the main license. These administrators can typically assist you with access and permission-based support needs, transferring content ownership between users, and other general questions about the product.

To get in contact with the JH Qualtrics Administrators, please submit a Support Request.

If you require assistance and your account is part of an external Qualtrics instance (not within jh.qualtrics.com), please refer to Support by Qualtrics Instance for your appropriate support contact.

Support by Qualtrics Instance

Below you will find a list of non-enterprise instances of Qualtrics that are affiliated with JH. If you do not have an account in the enterprise (jh.qualtrics.com), please contact the support contact listed for your division/instance of Qualtrics.

If you do not see your instance/division listed below, please submit a Qualtrics Support Request.

Division/External Instance Support Contact
Carey Business School Philippe Homassel – homassel@jhu.edu
JHMI Nursing Visit JHH Nursing Qualtrics
Johns Hopkins University, Integrated Learning Joy Saunders – jpeterso@jhu.edu
Teresa Wonnell – twonnell@jhu.edu
Krieger School of Arts and Sciences Fred Thomsen – thomsen@jhu.edu
Peabody Institute Visit IT @ Peabody
School of Advanced International Studies Moe Elahi – melahi@jhu.edu
School of Education Tim Reiss – tcr@jhu.edu
School of Medicine (ICTR) Visit Qualtrics @ SOM
School of Nursing SON-HelpHesk@jhu.edu
School of Public Health Ray Hamann – ray.hamann@jhu.edu

User Types and Permissions

JH – Standard

Upon initial login to the enterprise license of Qualtrics (jh.qualtrics.com), all users will automatically be provisioned a JH – Standard user type. Available features and limitations with this role are listed below:

  • Unlimited surveys, active surveys, and responses per account
  • 50,000 responses and unlimited questions per survey
  • XM Directory
  • Johns Hopkins branded themes
  • Dashboards
  • Offline Survey App
  • Predict IQ
  • Text IQ
  • and more

Please Note: Should you need additional responses beyond the 50,000 response limit per survey, please contact the JH Qualtrics team by submitting a Support Request.

What is Qualtrics?


Qualtrics is a cloud-based platform used to create surveys, distribute surveys, and analyze the responses and data collected all in one location. Some of the high-level features include:

  • Customizable survey look and appearance.
  • Variety of basic and advanced question types such as multiple choice to file uploads, timers, and heat maps.
  • Advanced data analysis, reporting, and customizable dashboards for collected survey responses.
  • Conditional logic available to re-route users for more complex survey designs.
  • Built-in distribution methods, such as anonymous links, email, QR codes, and more.
  • Multiple sharing options to allow easily collaboration with both internal and external Qualtrics users.
  • Translate surveys into different languages.

JH Qualtrics Enterprise License

Due to our collective usage of Qualtrics increasing year after year, Johns Hopkins has established an enterprise license of the platform which permits an unlimited number of user accounts with unlimited responses per year. In addition, the following features are included within the enterprise: