User Types and Permissions

Upon initial login to the enterprise license of Qualtrics (jh.qualtrics.com), all users will automatically be provisioned a JH – Limited user type. Additional user types with their available features and limitations are listed below:

User Type	Access to	Limitations/No Access to	Volume
JH – Limited	Core XM Create surveys View results/data collected Built-in Qualtrics themes Collaborate on projects outside of enterprise SSO	API Stats iQ Johns Hopkins Branded Themes Qualtrics Library Offline Mobile App XM Directory Third Party Integrations (such as Salesforce, Tableau, etc.)	Account Level: 10 surveys, 5 active surveys, 200 responses Survey Level: 50 responses and 20 questions per surveys
JH – Licensed	Same access as JH – Limited, in addition to the following: API Stats iQ Johns Hopkins-branded Themes Qualtrics Library Offline Mobile App XM Directory Third Party Integrations (such as Salesforce, Tableau, etc.)	SMS Distributions WhatsApp Integration	Account Level: Unlimited surveys, active surveys, and responses Survey Level: 10,000 responses per survey, Unlimited questions.
JH – Student	Same access as JH – Licensed, but only available for currently matriculated students.	Same restrictions as JH – Licensed.	Account Level: Unlimited surveys, 10 active surveys, and unlimited responses Survey Level: 1,000 responses per survey

Upgrading your Account

• If you would like to upgrade your Qualtrics account to the Licensed version (JH – Licensed), please submit an upgrade request using the following form: Qualtrics Request Form.
• Should you need additional responses beyond the 10,000 response limit per survey, please contact the JH Qualtrics team by submitting a Support Request.

Visit Using the Qualtrics Request Form for steps on how to request a license, update your account’s billing information (for faculty/staff), and/or remove a Qualtrics license.