Category: Zoom

Premium Audio Settings

What is Premium Audio?

Zoom’s Premium Audio add-on feature allows a licensed user to provide toll-free numbers, dial-in numbers for additional countries, call-out numbers, and dedicated dial-in numbers to participants in the meeting, all with no additional costs to the users who are dialing-in. Meeting participants do not need the feature enabled to access the toll-free numbers. To learn more about the different audio options Zoom currently supports, please visit the Audio Options page.

Premium Audio Rates

To view Johns Hopkins’ pricing for Premium Audio, please visit the Premium Audio rates page. In addition, please note the following:

  • For each country, two rates are provided. The rates are listed as (landline | mobile). These charges are per minute, per participant when they are dialed-in and the charges will be billed back to the host (when using Premium Audio).

    Zoomtopia | 0.141 $ | 0.305 $ | Y

  • The “Callout” column provides the rates for each country when the participants or host choose to dial other participants or themselves into the meeting.
  • E.g. – Users dialing into the meeting from Zoomtopia (by landline or mobile) without Premium Audio enabled (Toll-Free column) will be charged $0.946 for each minute they are on the line. If Premium Audio is enabled, the host will be charged $0.062 per minute, per participant dialing-in. If the Call-Out feature is used for a landline, the host will be charged $0.155 per minute for each user who calls themselves or another participant ($0.153 for mobile).

    Toll-free, premium, and callout pricing for Zoomtopia

Accessing Premium Audio

The Premium Audio feature is only available for licensed Zoom users. You can request the feature add-on by visiting the Zoom Resource Request form.

  1. Select the Premium Audio option under the Which Zoom resource are you requesting? drop down.

    Premium audio option

  2. Select the Premium Audio Host Type.
    • Select User for JHED-authenticated, individual user accounts.
    • Select Service Account for shared/service accounts.
      Premium Audio Host Type

  3. Enter the JHED ID of the Premium Audio host (for user accounts) or the email address of the service account (for service accounts). Please Note: The user account must be Licensed.
    Premium Audio Host

  4. Enter a valid SAP Cost Center Number which the Premium Audio add-on will be billed to.

    Please note: the Fund Number will populate automatically.

    SAP (Cost Center/IO/WBSE) Number text box

Premium Audio Settings and Configurations

Premium Audio settings can be configured one of two ways: for all future meetings (not already scheduled) or per meeting.

Configure for All Future Meetings

  1. Log in to Zoom and navigate to Settings > Audio Conferencing.
    Audio conferencing settings
  2. Under the Global Dial-in Countries/Regions, click the pencil icon next to the countries listed.

    3. global dial in countries

  3. Check the boxes next to the countries you would like include in your Zoom meeting email invitation.
  4. To ensure that your meeting participants are accessing the toll-free dials-in numbers provided by Premium Audio, select the checkbox Include toll-free numbers. If you do not want to provide Premium Audio/toll-free dial-ins for future meetings by default, deselect this check box.

    Include toll-free numbers checkbox

– Please Note: Once these selections have been made and saved, all future meetings will use these settings by default. This does not affect previously scheduled meetings.

Configure Per Meeting

  1. To adjust Premium Audio settings for a new meeting, click Meetings and then Schedule a New Meeting. For a previously scheduled meeting, click on the meeting’s topic.

    Schedule new meeting or edit pre-existing meeting

  2. Under the Schedule a Meeting page, navigate to the Audio section and click Edit next to the list of countries following Dial from. If you are editing a previously scheduled meeting, click Edit this Meeting and follow the same steps.
  3. Check the boxes next to the countries you would like include in your Zoom meeting email invitation.
  4. To ensure that your meeting participants are accessing the toll-free dials-ins provided by Premium Audio, select the checkbox Include toll-free numbers.

    Include toll-free numbers checkbox

– Please Note: Once these selections have been made and saved, only this meeting will use these settings. Other future meetings and previously scheduled meetings will not be included.

Call Me and Call Out Features

These features are automatically included with the Premium Audio add-on.

– Please Note: Any charges incurred from using these features will be billed back to the Premium Audio host, not the meeting participants. To learn more about pricing and billing, please refer to Premium Audio Rates.

Call Me

The Call Me feature allows the host as well as other meeting participants to dial their own phone device into the meeting via the Join Audio tab. The participant will enter their phone number and Zoom will call that number so they can join the meeting. To use Call Me, please follow the steps below:

  1. Join a meeting.
  2. When you are prompted for what type of audio option you would like to use to join the meeting, select Call Me.
  3. Change the Country dial-in number by clicking the flag icon if necessary. Otherwise, enter the number and click Call Me.

    The 'Call Me' page, with a textbox to enter your phone number

  4. You should then receive a call from Zoom which will allow you to join the meeting.

Call Out

The Call Out feature is similar to Call Me and allows a meeting participant to invite others into the meeting by dialing-out to their phone instead of the users dialing-in. If you are not the host, you can only call out to international numbers after the host has joined the meeting. To use Call Out, please follow the steps below:

  1. Join a meeting.
  2. Click the Invite button at the bottom of your meeting screen. Then select Invite by Phone.
  3. Enter the Invitee Name.
  4. Change the country dial-in number by clicking the flag icon if necessary. Otherwise, enter the number and click Invite.

    The 'Invite by Phone' page, with a textbox to enter the invitee's name, and another textbox to enter their phone number

  5. The invitee will then receive a call from Zoom allowing them to join the meeting.

Desktop Client Calendar Integration

By default, the Zoom desktop client only shows Zoom meetings that you host. By integrating with your Outlook (Exchange) calendar, it will also display your other meetings, including a join button and host information if they are Zoom meetings.

Office 365/Microsoft Exchange Online Accounts

To set up the integration, start by following the steps in this article, selecting Office 365 as your calendar service: Calendar Integration for the Desktop Client. Then enter the below information.

  1. Select Authorize with OAuth 2.0

    2. OAuth 2.0

  2. Sign in using [email protected].
  3. Click Accept for the Zoom permissions requested.

    4. Zoom permissions

  4. Once accepted, the calendar will be linked and you will need to sign out and back into the desktop client before your other meetings will appear.

Audio Options

Zoom meetings include VoIP and an integrated toll-based PSTN conference line which may negate the need for a separate conference line. The following describes ways to connect audio with a Zoom meeting:

Audio Type Audio Type Defined Fee Incurred
VoIP Join a Zoom meeting via computer-based audio. Requires an attached or built in microphone and speakers/headset.
  • Included in service for all users at no additional charge
Toll-Based Dial-In Join a Zoom meeting via teleconferencing/audio conferencing (using a traditional phone)
  • Included in service for all users at no additional charge
  • Users may incur long distance charges when dialing in
Toll-Free / Premium Audio Add-on Subscription for toll-free numbers, premium dial-in numbers for additional countries, call-out numbers, and dedicated dial-in numbers.

To learn more about Premium Audio, please visit Premium Audio Settings page.
  • Usage Based (per minute price varies by connection)
  • Host is responsible for usage fees
3rd Party Audio Uses a non-Zoom conference line for all meeting audio connections. When enabled, VOIP and audio connection types are disabled.
  • This audio type is not recommended as it limits the use of many Zoom features (i.e. VOIP disabled, Recordings won’t include audio)
  • Subject to any fees associated with the 3rd party conference line

Transitioning from Adobe Connect

Retirement of Adobe Connect

Johns Hopkins has retired Adobe Connect as of December 2, 2019.

Zoom has replaced Adobe Connect as a Johns Hopkins Enterprise-preferred tool. Find out more about Zoom through the Zoom support page.

You may have been redirected to this page from attempting to access content in Adobe Connect (connect.johnshopkins.edu). Contact your course/content provider to update their content.

Please direct any questions to [email protected].

Where is it in Zoom?

Welcome to “Where is it in Zoom?”, a resource for faculty and staff making the transition from Adobe Connect to Zoom Meeting. As you get started with Zoom, there will be times when you can’t find a specific tool or feature because it has a different name or location than in Adobe Connect. This gives you a list of some commonly used high-level features, how they compare between the two products (how to access these features), and links to available documentation.

Task/Feature In Adobe Connect In Zoom Zoom Resources
Joining a Meeting
Joining a Meeting via Computer Click the meeting link or copy/paste the link to join from a web browser.

Install the Adobe Connect Add-in for screen sharing.

 Click the meeting link or copy/paste the link to join from a web browser.

Install the Zoom application to join from the Zoom client on the desktop.

 How do I join a meeting?

[Faculty & Staff] Zoom’s Desktop Application

[Students] Zoom’s Desktop Application
Joining a Meeting via Mobile Device Use the Connect app. Use the Zoom mobile app. Getting started with AndroidGetting started with iOS

Zoom’s Mobile Application
Joining a Meeting via Videoconferencing Room Adobe Connect will not connect directly to videoconferencing equipment. Dial the IP address (found in the meeting invitation or on your Cloud Room Connector page) from the H.323 or SIP device to reach the splash screen. Connect to Zoom via Videoconferencing Room
Scheduling Meetings & Inviting Participants
Creating & Scheduling a New Meeting Schedule a meeting on the Adobe Connect website. Schedule a one-time or recurring meeting on the Zoom website, through the desktop client, or in the mobile app. Get started with Zoom

How do I schedule meetings?

Zoom’s Outlook Plug-In
Inviting Participants Send email with a link to the meeting room, or invite participants through Adobe Connect. Send email or IM with a link to the meeting room, or invite participants from a live Zoom meeting. How do I invite others to join a meeting?
Adding a Telephone Connection Create a universal voice audio profile, apply the audio profile to your Adobe Connect meeting, and start universal voice in your Connect meeting. Call into a Zoom meeting using the dial-in information in the meeting invitation. How do I join a meeting?
Hosting a Meeting or Webinar
Setting Up Audio & Video Use the Audio Setup Wizard. Use the meeting controls in the rollover menu at the bottom of the Zoom window. How do I test my video?

How do I test my computer audio?
Sharing a Document or File in a Meeting Use the File Pod. Use in-meeting file transfer. In-Meeting File Transfer
Breaking Up Participants into Groups Use breakout rooms from the Attendees Pod to split meeting participants into separate sessions. Use breakout rooms to split meeting participants into separate sessions. Getting Started with Video Breakout Rooms

Managing Video Breakout Rooms
Polling Use the Poll Pod to create questions or polls for participants and to view the results. Activate polling in your meeting settings. You can create polls in advance or during a live meeting. Polling for Meetings
Sharing a Presentation or Desktop Upload a presentation or share a specific window or your desktop. Share a presentation, a specific window, or your desktop. How do I share my screen?
Managing Attendees Use the Attendees Pod. Manage up to 300 attendees in a meeting from the rollover menu at the bottom of the Zoom window. What Are the Host Controls?
Recording & Storing Meetings Record a meeting to the Adobe Connect server. Record a meeting to your desktop or cloud, and then upload it. Create and store recordings of Zoom meetings

How do I find my recording?

Local Recording
Meeting Features
Whiteboard Share a whiteboard from a Share Pod. Share a whiteboard from the “Share Screen”. How Do I Use Whiteboard?
Annotation Collaboratively annotate during screen sharing with permission from the meeting host. Collaboratively annotate during screen sharing, the meeting host can disable this feature. How do I share my screen?
Chat Use the Chat pod to communicate with other attendees while a meeting is in progress. Use the Chat feature to communicate with other attendees while a meeting is in progress. In-Meeting Chat
Posting & Taking Notes Use the Notes pod to share notes with participants. Use a shared drive for designated participants to view, comment, or edit. Store, share & collaborate on documents
Sharing a Link Post a link in the Web Links pod. Post a link in the Zoom in-meeting chat. In-Meeting Chat
Setting Up Room Layouts Set up room layout templates for different activities or meeting types. Set up your desktop layout and share your desktop; you can position Zoom windows as necessary on the desktop using a meeting setting. Use Screen Layouts with Zoom

The above chart was inspired by that created from Indiana University: https://servicenow.iu.edu/kb.

Zoom Web Client for Students

Logging in to Zoom

To log in to Zoom in a browser, go to https://jhubluejays.zoom.us/ and click Sign In.

Zoom student sign in page

You will be directed to the enterprise authentication page. Enter your JHED credentials to finish signing in.

Enterprise authentication page

After logging in, you will be directed to your Zoom profile page.

Zoom Settings and Profile

For a comprehensive overview of the web client and all of the settings available for configuration, please visit Zoom’s support pages for changing account settings and customizing your profile.

Zoom FAQ for Students

Zoom provides an excellent FAQ. For more Johns Hopkins-specific questions, see below:

Account Management

Q: How do I get a Zoom Account?
A: Students will automatically obtain a licensed Zoom account free of charge when they log in for the first time. To access your account, go to https://jhubluejays.zoom.us/ and log in with your JHED credentials. When logging in to the desktop client, please select “Login with SSO” and enter the domain as “jhubluejays”. You can learn more about Zoom viewing the user guides and short video tutorials on Zoom’s support page.

Q: When will we have to switch to Zoom? What’s the timeline?
A: Adobe Connect has been retired as of December 2, 2019. See Transitioning from Adobe Connect for more information.

Q: I have graduated from Johns Hopkins and I am no longer a student. Do I still have access to my Zoom account?
A: Once you have graduated from the University and your JHED ID no longer has a Student affiliation, your Zoom account becomes inactive.

  • If you are currently a faculty or staff member at Johns Hopkins and are no longer a student, please review the Faculty and Staff Zoom Support by School/Division page for the appropriate contact/support email to request a faculty/staff account.
  • If you are not affiliated with one of the Schools or Divisions above, please visit the IT Services Catalog and complete the Zoom Resource Request form to create an account.

Cloud Recording

Q: I have lost my Cloud Recording access. Who do I contact?
A: Please refer to the Requesting Access section of the Guide to Cloud Recording for Students for the appropriate divisional contact to request access. In your request, you should include your name, role within the division, and reason for needing Cloud Recording access. A staff member within the division will then contact you.

Q: I am a TA. Do I automatically have access to Cloud Recording?
A: No, not all TAs are granted Cloud Recording access. Please refer to the Requesting Access section of the Guide to Cloud Recording for Students for the appropriate divisional contact to request access.

Desktop Client

Q: How do I install the desktop client?
A: See our desktop client setup guide.

Q: Where can I find Johns Hopkins virtual backgrounds?
A: You can find Johns Hopkins virtual backgrounds on the JHU Facebook page.

Hosting

Q: Does enabling Join Before Host allow meeting participants to start without the host actually being present?
A: Meeting participants will be able to talk, but the host is required for many meeting controls, such as screen-sharing and recording. See Join Before Host for more details.

While there are no limitations on how a user can schedule meetings, their back-to-back and concurrent meetings can be disrupted prematurely if they are configured to allow Join Before Host, as the first participant to join the meeting can start the meeting, which would end the existing meeting.

Q: What is an Alternative Host?
A: You can designate another licensed Zoom user as an Alternative Host for your meeting. This will allow the other user to start and host the meeting in your stead.

Q: What is the Scheduling Privilege?
A: You can assign another licensed Zoom user the Scheduling Privilege. This will allow the other user to schedule meetings on your behalf.

Joining a Meeting

Q: Do users joining a meeting need to download the Zoom client?
A: While we recommend using the desktop client for the best in-meeting experience, it is not required to join a meeting as you can join directly from a browser. Optionally, meeting hosts can choose to make it easier for participants to join from your browser by enabling “Join from your browser” option on their meeting settings.

Q: Are there any recommended best practices when hosting a meeting?
A: See below for before and during meeting best practices.

Before the Meeting:

  • Test your Audio and Video
  • Have the content you intend to share prepared ahead of time
  • Close applications that have pop ups

During the Meeting:

  • Mute your microphone if others are presenting/speaking
  • Use Gallery View for group/team meetings
  • Share your screen
  • Share specific applications to control displayed content
  • Use “New Share” to seamlessly transition between shared applications
  • Use the Annotation feature to grab and direct attention

When using your Camera:

  • Position your webcam at eye level or higher – experiment for best angles
  • Use the gestures and mannerisms that you would typically use in person
  • Make eye contact – try to look at your webcam as often as possible

Meetings

Q: Do I need a Zoom account to join a meeting?
A: No, you are not required to sign in to join the meeting. You may see a message if you try to sign in to Zoom before joining the meeting. When your Zoom client opens, if you’re not connected to the meeting immediately, please select the join meeting option and paste in the meeting ID (the last 9-10 numbers in the meeting URL).

Meeting Settings & Controls

Q: If an instructors shares a PowerPoint slide show (which would be full screen), is the zoom toolbar still accessible or would the instructor have to exit out of the slideshow to access the toolbar?
A: The toolbar is always accessible but if you don’t set it to always show control bar, it will disappear/hide and you will need to locate again.

Q: When I schedule a meeting it makes an arbitrary meeting name. How do I get it to reflect my customized link?
A: The customized meeting link only applies to your personal meeting room (or PMI). Here’s an article that provides a better explanation of this. If you want to schedule a meeting that uses your PMI, then you can use the personalized meeting link.  You may want to review the previous link and also this link for other options when scheduling a meeting.

Recording

Q: Can I record to the cloud?
A: No, but you can record locally.

Q: Can a meeting be recorded without the host?
A: By default, only the host can initiate a Local Recording. If another participant would like to record, the host will need to provide permission to that participant during the meeting. The host will need to join the meeting to give the other participant recording permission, or set the participant up as an alternative host. If the host can record to the cloud, then they can also Enable automatic Cloud Recording for the meeting. For more information, see Recording without the Host.

Q: How do I change what I see in a recording?
A: You can record the meeting in different layouts including active speaker, gallery view, and shared screen.

Training

Q: Will there be training and tutorials?
A: Check out our Zoom Help Page for training and tutorials. If you don’t see what you’re looking for, please check out Zoom’s help site.

Zoom Desktop Client Setup for Students

Downloading the Zoom Desktop Client

Go to Zoom’s Download Center to download the Zoom Client for Meetings.


Zoom Download Center

Logging in to the Zoom Desktop Client

Click Sign In, then click Sign In with SSO.

Sign in with SSO, desktop client

Enter “jhubluejays” for the company domain.


JHUBlueJays entered for the company domain screen.

You will be directed to the enterprise authentication page. Enter your JHED credentials to finish signing in.

Enterprise authentication page

Upon successful authentication, the Zoom client will load the Home screen.

Desktop client home page after signing in

Accessing Zoom Meetings

Click on the Meetings tab to view your upcoming meetings and your previously recorded meetings.

Location of Meetings tab in banner


Meetings tab

General Settings

Click on the gear icon in the top-right corner to change your settings.

Location of gear icon

For more information and an overview of all the settings available within the desktop client, please refer to Zoom’s documentation for changing settings in the desktop client.

Zoom for Students

Getting Started

Feature and Support Guides

Still need help?

  • If you require technical assistance, all JH Zoom account holders have access to Zoom’s 24×7 Help Center, including their Chat Bot.
  • Licensed users can fill out a Web Ticket describing the question or issue in detail for a Zoom technical expert.
  • For information on incidents and outages, please see the Zoom Service Status page.
  • For any other questions or concerns, please contact [email protected].

Zoom Web Client

Logging in to Zoom

To log in to Zoom in a browser, go to https://jh.zoom.us/ and click Sign In.

Zoom sign in page
You will be directed to the enterprise authentication page. Enter your JHED credentials to finish signing in.

enterprise authentication page

After logging in, you will be directed to your Zoom profile page.

Zoom Settings and Profile

For a comprehensive overview of the web client and all of the settings available for configuration, please visit Zoom’s support pages for changing account settings and customizing your profile.

Zoom Mobile Application

Download the Zoom Mobile App

You can find links to download the mobile app here.

More documentation on Zoom’s mobile apps can be found in Zoom’s help center.

Sign in using SSO

  1. Click the Sign In button
  2. Under “Sign In With”, choose SSO

    Sign In screen
  3. Under “Enter your company domain”, enter jh (the suffix is always .zoom.us) and click Go

    Sign In with SSO screen
  4. You should be redirected to the Johns Hopkins Enterprise Authentication screen, where you can log in with your JHED ID and password
    Johns Hopkins authentication from Zoom mobile app
  5. When prompted to Open This Page in Zoom, click on Open

    Screenshot of an alert asking whether to open this page in Zoom

You should now be signed in to the Zoom mobile app.

Zoom Mobile Features & Settings

For more details on which settings you can change within the mobile app, see this article.

The mobile app also includes a Safe Driving Mode feature.


Safe Driving Mode screen and Meeting Settings screen