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Zoom FAQ for Students

Zoom provides an excellent FAQ. For more Johns Hopkins-specific questions, see below:

Account Management

Q: How do I get a Zoom Account?
A: Students will automatically obtain Pro Zoom accounts free of charge when they log in for the first time. To access your account, go https://jhubluejays.zoom.us/ and log in with your JHED credentials. When logging in to the desktop client, please select “Login with SSO” and enter the domain as “jhubluejays”. You can learn more about Zoom viewing the user guides and short video tutorials on Zoom’s support page.

Q: When will we have to switch to Zoom? What’s the timeline?
A: We have begun steps to retire the Adobe Connect system. Users should download and transfer content and recordings to alternative storage locations BEFORE the planned retirement of Adobe Connect on December 2, 2019. See Transitioning from Adobe Connect for more information.

Hosting

Q: Does enabling Join Before Host allow meeting participants to start without the host actually being present?
A: Meeting participants will be able to talk, but the host is required for many meeting controls, such as screen-sharing and recording. See Join Before Host for more details.

While a user can schedule unlimited meetings, back-to-back or concurrent meetings can be disrupted prematurely if the meetings are configured to allow “Join before host” as the first attendee to join the meeting can start the meeting, which could stop the existing meeting early.

Q: What is an Alternative Host?
A: You can designate another Pro Zoom user as an Alternative Host for your meeting. This will allow the other user to start and host the meeting in your stead.

Q: What is the Scheduling Privilege?
A: You can assign another Pro Zoom user the Scheduling Privilege. This will allow the other user to schedule meetings on your behalf.

Recording

Q: Can I record to the cloud?
A: No, but you can record locally.

Q: Can a meeting be recorded without the host?
A: By default, only the host can initiate a Local Recording. If another participant would like to record, the host will need to provide permission to that participant during the meeting. The host will need to join the meeting to give the other participant recording permission, or set the participant up as an alternative host. If the host can record to the cloud, then they can also Enable automatic Cloud Recording for the meeting. For more information, see Recording without the Host.

Q: How do I change what I see in a recording?
A: You can record the meeting in different layouts including active speaker, gallery view, and shared screen.

Adobe Connect

Q: When will we have to switch to Zoom? What’s the timeline?
A: We have begun steps to retire the Adobe Connect system. Users should download and transfer content and recordings to alternative storage locations BEFORE the planned retirement of Adobe Connect on December 2, 2019. See Transitioning from Adobe Connect for more information.

Q: How long will Adobe Connect be around for?
A: The retirement of Adobe Connect is planned for December 2, 2019.

Q: Will I still be able to host meetings in Adobe Connect?
A: As of July 1, 2019, hosting capabilities in Adobe Connect have been disabled.

Q: What will happen to the recording and content stored in Adobe Connect?
A: The recordings will be available until we completely turn off Adobe Connect. There will be NO automatic migration of Adobe Connect content and recordings, so it’s expected that all users move content elsewhere for long-term storage. The sooner, the better!

Q: What is the primary driver for the switch to Zoom from Adobe Connect?
A: The Adobe Connect license is insufficient for the institutions’ needs for business continuity and continuous growth. Connect is on premise, whereas Zoom is cloud-based, making it less prone to maintenance and outages across the institution. Connect only allowed 500 users to be signed in at a time, which wasn’t sufficient for the growing popularity of web conferencing tools at Johns Hopkins.

Training

Q: Will there be training and tutorials?
A: Check out our Zoom Help Page for training and tutorials. If you don’t see what you’re looking for, please check out Zoom’s help site.

Meeting Settings & Controls

Q: If an instructors shares a PowerPoint slide show (which would be full screen), is the zoom toolbar still accessible or would the instructor have to exit out of the slideshow to access the toolbar?
A: The toolbar is always accessible but if you don’t set it to always show control bar, it will disappear/hide and you will need to locate again.

Q: When I schedule a meeting it makes an arbitrary meeting name. How do I get it to reflect my customized link?
A: The customized meeting link only applies to your personal meeting room (or PMI).  Here’s an article that provides a better explanation of this. If you want to schedule a meeting that uses your PMI, then you can use the personalized meeting link.  You may want to review the previous link and also this link for other options when scheduling a meeting.

Meetings

Q: Do I need a Zoom account to join a meeting?
A: No, you are not required to sign in to view the meeting/webinar. You may see a message if you try to sign into Zoom before joining the meeting. When your Zoom client opens, if you’re not connected to the meeting immediately, please select the join meeting option and paste in the meeting ID (the last 9-10 numbers in the meeting URL).

Joining a Meeting

Q: Do users joining a meeting need to download the Zoom client?
A: While we recommend use of the desktop client for the best in-meeting experience, it’s not required to join a meeting as you can join directly from a browser. Optionally, meeting hosts can choose to make it easier for participants to join from your browser by enabling “Join from your browser” option on their meeting settings.

Desktop Client

Q: How do I install the desktop client?
A: See our desktop client setup guide.