Uninstall and Reinstall Zoom (PC)

Zoom has a utility called CleanZoom (PC only) that does the following:

  • remove all existing Zoom client and plugin on the local machine (Zoom client (exe/msi), VDI client, outlook plugin)
  • remove all regkeys associated with Zoom

Note: you will require administrative privileges on your PC.

Download: https://assets.zoom.us/docs/msi-templates/CleanZoom.zip

Typical Steps

  1. Run CleanZoom to uninstall Zoom completely.Note: Use of the clean uninstaller will completely remove the Zoom client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and GSuite add-on are unaffected.
  2. In the download center, download and install the appropriate Zoom client for meetings.
  3. Once installed, open the Zoom desktop client, start a meeting with screen share, and test to see if the issue persists.