Status: Resolved – As of 07/20/2020, Zoom resolved this issue over the past weekend.
Beginning 07/06/2020, some users are experiencing a “meeting ID is not valid” error when starting a Zoom meeting by clicking the Start button next to their meeting on their meetings page (https://jh.zoom.us/meeting) in a web browser.
This issue is only affecting users in our JHM account who sign in at https://jh.zoom.us/. (You can check the name of your account on the Account Profile page.)
If you get this error, please try one of these workarounds:
- Sign out of Zoom in the browser, then sign back in at https://jhjhm.zoom.us/. Then, clicking the Start button next to a meeting should work.
- Start your meeting directly from the Zoom desktop client.
- Start your meeting by clicking the meeting link in your Outlook calendar invite.
- Launch your meeting in a browser instead of in the Zoom desktop client. You may want to show a “Join from your browser” link for your meetings.
If you are still having issues after trying these workarounds, please contact firstname.lastname@example.org.